Frequently asked questions

Buying

How do I pay?

Payments are processed by Paddle, our Merchant of Record, which accepts cards and other methods shown at checkout. Sales tax or VAT for your country is calculated by Paddle before you pay.

Do I need an account?

Yes — products are delivered to your account. Signing in only needs your email address: we send you a one-time code, so there’s no password to remember.

Which currency are prices in?

Prices are shown and charged in US dollars (USD). If your card uses another currency, your bank converts it at its own rate.

Can I use a coupon?

Yes. Enter it in your cart or at checkout; it’s checked before you pay.

Downloads

When do I get my files?

Immediately after your payment is confirmed — usually within seconds. They appear under Account → Downloads.

Do I get updates?

Yes. Your downloads always give you the latest version of each product.

Can I download again later?

Yes, whenever you like (up to 20 downloads per product per hour, to protect your account).

Help

Where is my invoice?

Paddle emails your receipt and invoice when you pay.

How do I get a refund?

See the Refund Policy.

How do I contact you?

Use the contact form.